All payments are final and non-refundable. Attempting a chargeback or opening a PayPal dispute will result in blacklist and a ban off our server store, and other Minecraft server stores. It could take between 5-10 minutes for your purchase to be processed in-game. If you have not received your package after this time, make a support ticket.
This website and its checkout process is owned & operated by Tebex Limited, who handle product fulfilment, billing support and refunds.